Easy returns and exchanges for your peace of mind
We offer hassle-free returns within 30 days of purchase for your complete satisfaction
Email returns@elitegowns.co.za with your order number and reason for return
Receive your return authorization number and shipping instructions within 24 hours
Pack the item securely in original packaging and ship using provided instructions
Receive your refund within 5-7 business days after we receive your return
Need a different size? We offer free size exchanges within 30 days of purchase.
Want a different color? Exchange for the same item in a different available color.
Received a defective item? We'll replace it immediately at no cost to you.
1-2 business days after we receive your return
3-5 business days for credit cards, 5-7 days for EFT
Immediate upon return processing
Refunds are processed back to your original payment method (credit card, EFT, etc.)
Choose store credit for faster processing and receive a 10% bonus on your refund amount