Returns & Exchanges

Easy returns and exchanges for your peace of mind

30-Day Return Policy

We offer hassle-free returns within 30 days of purchase for your complete satisfaction

How to Return an Item

1

Contact Us

Email returns@elitegowns.co.za with your order number and reason for return

2

Get Authorization

Receive your return authorization number and shipping instructions within 24 hours

3

Package & Ship

Pack the item securely in original packaging and ship using provided instructions

4

Get Refund

Receive your refund within 5-7 business days after we receive your return

Returnable Items
  • Unused graduation gowns in original packaging
  • Medical scrubs with tags attached
  • Blank embroidered merchandise (no custom work)
  • Items returned within 30 days of purchase
  • Items in original condition with receipt
Non-Returnable Items
  • Custom embroidered items (unless defective)
  • Items worn or used
  • Items without original tags or packaging
  • Items returned after 30 days
  • Rental items (different policy applies)

Exchanges

Size Exchanges

Need a different size? We offer free size exchanges within 30 days of purchase.

  • • Same item, different size only
  • • Original item must be unused
  • • Free return shipping provided
  • • New item shipped immediately
Color Exchanges

Want a different color? Exchange for the same item in a different available color.

  • • Same item, different color
  • • Subject to availability
  • • Standard return shipping applies
  • • Price difference may apply
Defective Items

Received a defective item? We'll replace it immediately at no cost to you.

  • • Free replacement or full refund
  • • Free return shipping
  • • Priority processing
  • • Photo documentation may be required

Refund Information

Processing Times

Return Processing

1-2 business days after we receive your return

Refund to Original Payment

3-5 business days for credit cards, 5-7 days for EFT

Store Credit

Immediate upon return processing

Refund Methods

Original Payment Method

Refunds are processed back to your original payment method (credit card, EFT, etc.)

Store Credit Option

Choose store credit for faster processing and receive a 10% bonus on your refund amount

Need Help with Your Return?

Our customer service team is here to assist you with any questions about returns or exchanges.

Returns Email: returns@elitegowns.co.za

Phone: 081 424 3721 | Business Hours: Mon-Fri 8AM-6PM